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Frequently Asked Questions:
Which articles can I request?
You can request any journal article that is not available through our online e-journals collection. Please check through FINDit to make sure it is unavailable.
How much will it cost?
If the article is from a journal that we have in stock the cost is £1 per request for photocopying.
If the article is not in stock you can request it from the British Library via an Inter-Library Loan which is done via the library catalogue FINDit. Select the British Library Request link at the top of the page, complete the online form and use the Request button at the bottom of this form to submit your request.
The article may be viewed using File Open and stored for up to 14 days. Further details of our secure electronic delivery service are available.
Students can request up to 5 free British library requests per academic year. After this there is a charge of £3.00 for each completed request. This does not reflect the total cost of the transaction (£12.05), the remainder of which will be met by the Library. The ILL service is free of charge for USW staff and research post-graduate students.
How do I pay?
The cost is £1.00 for each request.
Please note that if you have fines or charges amounting to £10.00 or more, then you will not be able to use this service until payment has been made:
- By phone by debit/credit card for amounts over £3.00 on 01443 483400.
- By cheque for amounts below £3.00 please make it payable to the University of South Wales and post to the address above.
- By cash/card payment at any of our four USW libraries.
Please ensure that you include your USW student number with all correspondence.
How do I make a request?
You will need to print off and complete a form English | Welsh for every article that you wish to request and then send to the address at the top of this page. These request forms must be signed to comply with copyright law.
How will the article be delivered?
If we have the article as part of our journal collection in the Library and you have provided us with the correct information, then you should receive a photocopy of the requested article through the post.
How long will it take?
We aim to deal with your request within two working days. You will be contacted via e-mail if there is likely to be a delay in delivery.
Please note: our copyright licence does not cover anyone living abroad